SalesRemote.Full-time
Customer Success / Sales
Manage post-sale relationships while identifying expansion opportunities and ensuring healthcare customers get maximum value from SecUnit.
About the Role
SecUnit is looking for a hybrid Customer Success / Sales professional to manage post-sale relationships while identifying expansion opportunities. You will be the primary point of contact for healthcare customers, ensuring they get maximum value from the platform.
What You'll Do
- Own customer relationships from onboarding through renewal and expansion
- Drive product adoption and ensure customers achieve their security outcomes
- Identify upsell and cross-sell opportunities within existing accounts
- Conduct quarterly business reviews and executive check-ins
- Collaborate with product and engineering to relay customer feedback and feature requests
- Support the sales team with references, case studies, and proof points
What We're Looking For
- 2+ years in customer success, account management, or sales within B2B SaaS
- Strong relationship-building and communication skills
- Comfort with both retention-focused and revenue-focused goals
- Analytical mindset: ability to use data to drive customer health and engagement
- Experience managing a book of business with enterprise accounts
Nice to Have
- Experience in cybersecurity or healthcare technology
- Familiarity with customer success platforms (Gainsight, Vitally, Totango)
- Understanding of HIPAA and healthcare compliance requirements
- Technical aptitude for understanding security products