Customer Success and Sales

Why this role exists

We are early enough that the person who helps a hospital run its first scan is the same person who helps it buy a plan. That is a feature, not a gap: customers get one name, and we get one person who knows the whole story. This role is for someone who wants both halves and is honest enough to keep them from corrupting each other.

What you'll be doing

• Qualify and help everyone who starts with ten dollars. Some need a hand scoping their first scan; some need a plan; some need to be told we are not the right tool yet.
• Onboard and support the customers who stay: scoping, maintenance windows, the first finding, the first fix.
• Convert the ones who are ready, without pressure, because you will be the one supporting them afterwards.
• Write down what you learn so the next person, and the product, can use it.
• Set up the basics of both functions as the team grows, and hand them to their first dedicated owners.

How we work

We are a small team and you will talk to founders, analysts and engineers daily. We would rather lose a deal than mis-sell an agent. We are remote-first with a few hours of overlap with Tel Aviv.

What we need from you

• You have done both: closed deals and kept customers, in a technical product, and can tell us honestly which you are better at.
• You can explain a security finding plainly and a pricing model simply.
• You are comfortable in a role that will change shape twice in your first year.
• Healthcare experience is a plus.

How hiring works

Apply with the form on this page; a resume and a few lines on why this role are enough. If it looks like a fit, you talk to the hiring manager, then spend a paid working session on a real problem from our backlog, then meet one of the founders. We tell you where you stand at each step, and the whole process takes two to three weeks.