Customer Success Manager

Why this role exists

A hospital's first scan with us either becomes a routine or a one-off. The difference is usually not the product; it is whether someone helped them scope the right system, understood their maintenance windows, and stayed with them until the first critical finding was actually fixed. Our engineers and analysts do this today between other work. We want it to be someone's whole job.

What you'll be doing

• Own every customer after their first purchase: onboarding, scoping, the first scan, the first finding, the first fix.
• Learn how each hospital runs. Uptime windows, change boards, who has to approve a fix, and what a scan must never touch.
• Turn findings into outcomes. A report nobody acts on is a failure for us; you make sure it becomes a merged fix or a documented decision.
• Grow accounts by being useful, from a single asset to a plan that covers the whole estate.
• Bring what you learn back to product and research. You will see patterns across customers before anyone else does.

How we work

We are a small team and customer success is not a support queue. You will have direct access to the analysts who reviewed the scan and the engineers who built the check. We are remote-first with a few hours of overlap with Tel Aviv.

What we need from you

• You have owned a book of technical customers and been measured on whether they stayed.
• You can read a security finding and explain it to a hospital IT director without a translator.
• You are organised in a way other people can see.
• Healthcare experience is a strong plus.

How hiring works

Apply with the form on this page; a resume and a few lines on why this role are enough. If it looks like a fit, you talk to the hiring manager, then spend a paid working session on a real problem from our backlog, then meet one of the founders. We tell you where you stand at each step, and the whole process takes two to three weeks.