SalesRemote.Full-time
Customer Success Manager
Help healthcare organizations achieve their security goals and realize the full value of the SecUnit platform.
About the Role
Healthcare organizations depend on SecUnit to protect their most critical infrastructure. We are looking for a Customer Success Manager to ensure our customers achieve their security goals and realize the full value of the platform.
What You'll Do
- Own the customer lifecycle from onboarding through renewal for a portfolio of healthcare accounts
- Build trusted advisor relationships with customer security teams and executives
- Monitor customer health metrics and proactively address risks to retention
- Drive adoption of new features and capabilities across your accounts
- Create and deliver training, documentation, and best-practice guides
- Serve as the voice of the customer internally, informing product roadmap and support priorities
What We're Looking For
- 3+ years in customer success or account management for B2B SaaS
- Experience managing enterprise accounts in regulated or technical industries
- Strong project management and organizational skills
- Excellent communication, both written and verbal
- Data-driven approach to customer health and engagement
Nice to Have
- Experience with cybersecurity or healthcare products
- Understanding of HIPAA, compliance, and healthcare IT infrastructure
- Technical aptitude for understanding security concepts and workflows
- Experience with customer success platforms and analytics